Returns and Exchanges
USA: Free Shipping & Returns
We offer free standard shipping and free return labels. Begin a USA return.
International: Discounted Shipping & Free Shipping On Replacements
If you're outside the USA, we offer a discounted shipping rate of $27 to anywhere and FREE shipping on replacement orders. We can't generate prepaid return labels outside the USA, so you will have to get your originals back to us. Begin an International return.
365-day "Test Drive"
We give you 365 days (one whole year!) to decide whether Carets are your new favorite shoes.
Unlike other shoe companies, we're okay with you wearing your shoes outside and really testing them out in your day-to-day! You chose our shoes for Comfort, and Comfort can't be accurately assessed by wearing them for a few minutes, indoors, on carpet!
If you need to return them, just make sure you clean off any dirt or mud before sending them back. Common courtesy, right? =) If necessary, your local cobbler can make them good as new with a clean, condition, and shine.
- Wrinkles? Okay! It's practically unavoidable.
- Dirt or mud? Not Okay! Please clean this off.
- Scuffs? Not Okay! Please have these buffed out. Your local cobbler is great at this.
- Deep cuts or scratches? Never Okay! If you return shoes with deep cuts or scratches, you will lose your refund and your shoes.
Cancel your pre-order for a full refund anytime before the shipping date.
Discounted Return Policy
We want our customers to enjoy the discounts we have to offer. In order to make sure the 99% of well intentioned customers can continue doing so, we have to put some policies in place to discourage bad faith actors.
If you use one of the bulk discounts on our site, you can get a full refund on your entire purchase if you return all the pairs you bought. However, if you return fewer pairs than you bought, the discount will be voided and any pairs you decide to keep will be charged at full price. If you qualify for a lower volume discount, we'll happily apply it for you.
The purpose of this policy is to discourage people from buying multiple pairs with the intent of only buying one, solely to take advantage of the bulk discount. When someone does this, we lose a lot of money as shipping is one of our biggest expenses.
Thanks for understanding and feel free to reach out to firstname.lastname@example.org if we can clarify anything.