Sorry to hear about the topline bothering your ankles! In Version 4, we started using a softer piping for the topline, and we also lowered the topline, but it wasn't enough for everyone. We will lower it further in Version 5.
We know that the topline will break-in to a softness that is comfortable for you. However, we don’t want you to suffer in any way during that break-in! You can place a heel grip right under the topline. These will create a temporary buffer between your foot and the problem area until it breaks-in after a few days. Once the topline has softened, you can remove the heel grip (or leave it!).
We offer heel grips for sale on our Outlet Store. They ship for free in the USA, $8 to Canada, and $13 to Rest of World.
They can also be purchased locally, at supermarkets, pharmacies, department stores, shoe repairs, shoe stores, and online.
Additional notes:
- Some people might balk at modifying their shoes. But it’s the same as hemming your pants, or any other form of tailoring.
- Applying the heel grips will not affect your return or refund.