Refund policy

365-day "Test Drive"

We give you 365 days (one whole year!) to decide whether Carets are your new favorite shoes.

Unlike other shoe companies, we're okay with you wearing your shoes outside and really testing them out in your day-to-day! You chose our shoes for Comfort, and Comfort can't be accurately assessed by wearing them for a few minutes, indoors, on carpet!

If you need to return them, just make sure you clean off any dirt or mud before sending them back. Common courtesy, right? =) If necessary, your local cobbler can make them good as new with a clean, condition, and shine.

  • Wrinkles? Okay! It's practically unavoidable.
  • Dirt or mud? Not Okay! Please clean this off, or there will be a cleaning fee of 25 USD.
  • Scuffs? Not Okay! Please have these buffed out, or there will be a restoration fee of 50 USD.
  • Deep cuts or scratches? Never Okay! If you return shoes with permanent damage, there will be no refund. If you'd like, we can ship it back to you for free.

Outlet Store Returns

We want to provide an excellent customer experience, so the Outlet Store will have the same free shipping and 365 day test-drive guarantee.

However, we also want to keep these prices as low as possible, so we are only providing free return labels for exchanges or store credit. If you return for a refund, you'll have to pay the cost of the label (it will be deducted from your refund), or use your own label.