"Exchange" for bigger size.
Sorry for the fit issues! No worries, we're here to help with all the guidance and solutions we offer you.
Did you try without the insole?
All of our newer products (Apollo, Ares, Artemis, Raptor) have a removable insole, and can be worn without it. Taking out the insole should give you a lot more toe space.
How Do Dimensions Change From Size to Size?
US whole sizes are measured in length increments of 0.33 inches (8.47 mm), and width increments of 0.13 inches (3.3 mm).
One size up = 0.33 inches (8.47 mm) longer, and 0.13 inches (3.3 mm) wider.
Request an Exchange?
- Contact us with the chat box on the bottom-right with your order number, or reply to your order confirmation email.
- Tell us the replacement Style-Color-Size you wish to compare against your original order.
- We will create a new free order and shipment for the replacement.
- Carefully compare your shoes side-by-side.
- Tell us which one you want to return.
- We will provide you a Return Merchandise Authorization (RMA) number.
- If you're in the US, we will provide a prepaid return label.
- If you're outside the US, we can't generate prepaid return labels, so you'll have to take care of return shipping.
Return Instructions
1) Make sure shoes are CLEAN, like New
Unlike other shoe companies, we're okay with you wearing your shoes outside! Just make sure you clean off any dirt or mud before sending them back. Common courtesy, right?
If necessary, your local cobbler can make them good as new with a clean, condition, and shine.
- Wrinkles? Okay! It's practically unavoidable.
- Dirt or mud? Not Okay! Please clean this off, or there will be a cleaning fee of 25 USD.
- Scuffs? Not Okay! Please have these buffed out, or there will be a restoration fee of 50 USD.
- Deep cuts or scratches? Never Okay! If you return shoes with permanent damage, there will be NO REFUND. We can send it back to you for the cost of shipping.
2) Pack the items for Return
Include the RMA print-out, the original packing slip, or a slip of paper with your RMA and order number, so we can identify the return, and refund your money.
Make sure the LEFT shoe tree goes into the LEFT shoe, and the RIGHT shoe tree goes into the RIGHT shoe. Incorrectly switching the shoe trees can permanently distort your shoes, and forfeit your refund.
3) Protect your return
Carets takes responsibility for carrier mistakes when we ship to you, but not for returns when you ship to us.
At the very least, you'll want to take a photo of your receipt and/or label, to save the tracking number.
And since it’s a high-value package, consider insuring your return.
4) Refund
Please allow 10 business days once the item is received to process your refund. Refunds will be made to the original payment method. You will receive an email confirming your refund.