Shipping, Returns, Exchanges

365-day "Test Drive"

We give you 365 days (one whole year!) to decide whether Carets are your new favorite shoes.

Unlike other shoe companies, we're okay with you wearing your shoes outside and really testing them out in your day-to-day! You chose our shoes for Comfort, and Comfort can't be accurately assessed by wearing them for a few minutes, indoors, on carpet!

If you need to return them, just make sure you clean off any dirt or mud before sending them back. Common courtesy, right? =) If necessary, your local cobbler can make them good as new with a clean, condition, and shine.

  • Wrinkles? Okay! It's practically unavoidable.
  • Dirt or mud? Not Okay! Please clean this off, or there will be a cleaning fee of 25 USD.
  • Scuffs? Not Okay! Please have these buffed out, or there will be a restoration fee of 50 USD.
  • Deep cuts or scratches? Never Okay! If you return shoes with permanent damage, there will be no refund. If you'd like, we can ship it back to you for free.

Shipping Options & Prices

USA: 12 USD, or FREE for orders over 100 USD

International: Shipping & Customs (if applicable) calculated in checkout. You are responsible for all customs duties and taxes assessed by your government. We cannot falsify customs forms in any manner... You risk your shoes being held and assessed heavy fines. We risk losing the right to do business in your country, and federal prosecution in our country. 

We cannot guarantee arrival dates. The dates we give are estimates since there are always factors that are out of our control, such as weather, labor strikes, delivery mistakes, etc. 

Returns & Exchanges

US Exchanges: Free. Please reach out to request an exchange. If you are in a hurry to get the right size, rest assured that we will send you a replacement pair first, before you send the original pair back. It’s best to compare the originals and replacements side-by-side, in case the originals end up fitting better. Once you've tried both pairs, please let us know which fits better, within a week or two of receiving, and we will provide a free return label. We’re a small business facing a supply crunch. Each pair we can recover and resell makes a difference for our business’s health.

US Returns: Free. We will ask the reasons for your return. Your honesty, however brutal, helps us better serve you and customers like you in the future. We will also ask the condition of the product being returned, so that we can route them to the correct warehouse. We will provide a free return label.

International Exchanges: Free replacements. We cannot generate international return labels, so you'll have to get the original pairs back to us. However, we will send replacement pairs for no extra charge.

International Exchanges: Not covered. We cannot generate international return labels, so you'll have to get the original pairs back to us. 

Pre-Owned (Outlet Store): Shipping & Returns

We want to provide an excellent customer experience, so the Outlet Store will have the same free shipping and 365 day test-drive guarantee. However, we also want to keep these prices as low as possible.

Outlet Store ships only once or twice a week, typically packing on Tuesday nights and dropping off on Wednesdays, but subject to change. 

Outlet Store provides free US return labels for exchanges or store credit. If you return for a refund, you'll have to pay the cost of the label (it will be deducted from your refund), or use your own label.

Begin a Return

Sorry to hear you're having issues with your shoes! We're here to help. 

Click the link below that best describes your issue:

Something else?

Contact us with the chat box on the bottom-right with your order number, or reply to your order confirmation email.

Pre-Orders Cancelable for Full Refund

Cancel your pre-order for a full refund anytime before the shipping date. 

Discounted Return Policy

We want our customers to enjoy the discounts we have to offer. In order to make sure the 99% of well intentioned customers can continue doing so, we have to put some policies in place to discourage bad faith actors. 

If you use one of the bulk discounts on our site, you can get a full refund on your entire purchase if you return all the pairs you bought. However, if you return fewer pairs than you bought, the discount will be voided and any pairs you decide to keep will be charged at full price. If you qualify for a lower volume discount, we'll happily apply it for you. 

The purpose of this policy is to discourage people from buying multiple pairs with the intent of only buying one, solely to take advantage of the bulk discount. When someone does this, we lose a lot of money as shipping is one of our biggest expenses. 

Thanks for understanding and feel free to reach out to care@carets.com if we can clarify anything.