Frequently Asked Questions

Return Instructions? (International to Carets.com)
August 30, 2021
1) Make sure shoes are CLEAN, Like New. Unlike other shoe companies, we're okay with you weari...
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Return Instructions? (US to HQ)
August 30, 2021
1) Make sure shoes are CLEAN, Like New. Unlike other shoe companies, we're okay with you wearing ...
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Shoes Too Small? (Carets.com)
July 02, 2021
"Exchange" for bigger size. Sorry for the fit issues! No worries, we're here to help with all th...
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Shoes Too Big? (Carets.com)
July 02, 2021
"Exchange" for smaller size. Sorry for the fit issues! No worries, we're here to help with all t...
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Topline Hitting Ankles?
January 26, 2021
Sorry to hear about the topline bothering your ankles! In Version 4, we started using a softer pi...
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Return Instructions? (International to Carets.com)