Frequently Asked Questions
Tongue Pad (or Heel Grip) Removal?
Thanks for reaching out! I'd be happy to send you another pair of tongue pads. You don't need to put in another request, they're already packed and labeled for pickup. ...
Tongue Pad (or Heel Grip) Removal?
Thanks for reaching out! I'd be happy to send you another pair of tongue pads. You don't need to put in another request, they're already packed and labeled for pickup. ...
How to Tie Our Laces? The "Berluti" Double Knot
The Best Way to Tie Our Elastic Laces We recommend using the Berluti knot for all your laced shoes. It's a neat knot that stays tied. This is especially useful for your...
How to Tie Our Laces? The "Berluti" Double Knot
The Best Way to Tie Our Elastic Laces We recommend using the Berluti knot for all your laced shoes. It's a neat knot that stays tied. This is especially useful for your...
Arch Support?
Why don't we have Arch Support? Can it be inserted? Here is a great article from our friends at Natural Footgear, "What is Natural Arch Support?" We agree with their...
Arch Support?
Why don't we have Arch Support? Can it be inserted? Here is a great article from our friends at Natural Footgear, "What is Natural Arch Support?" We agree with their...
Slippery on Carpet?
I would take it to your local shoe repair (Yelp is a great place to search) and get their expert opinion. Whatever they suggest, have it done, and we’ll reimburse...
Slippery on Carpet?
I would take it to your local shoe repair (Yelp is a great place to search) and get their expert opinion. Whatever they suggest, have it done, and we’ll reimburse...
Shoe Stretching?
From the few times customers have told me they were going to stretch our shoes, it has never worked. But, you’re welcome to give it a try. Stretching your shoes...
Shoe Stretching?
From the few times customers have told me they were going to stretch our shoes, it has never worked. But, you’re welcome to give it a try. Stretching your shoes...
Squeaking Shoes?
Are your shoes making squeaky noises? Squeaking noises in shoes are normally caused by smooth surfaces rubbing against each other, whether that's the leather, the outsole, or the floor you're...
Squeaking Shoes?
Are your shoes making squeaky noises? Squeaking noises in shoes are normally caused by smooth surfaces rubbing against each other, whether that's the leather, the outsole, or the floor you're...