We’d be happy to help you with a return! Please reply to any of your order emails, or use the chatbox on the bottom-right of this website.
We'll ask you these 2 questions about your return:
1) Could you tell us the reason(s) for your return?
Please, don’t hold back! Your honesty, however brutal, helps us better serve you and customers like you in the future.
2) Can you send us photos of the returning product and product box, so we can assess their condition, and save you from restocking fees?
Photo evidence also protects you from product damage caused by the carrier in transit.
Creasing at the Flexpoint? Missing or Damaged Product Box? Okay, if you tell us NOW!
These do NOT incur fees, if you tell us now, so we can route it to our Outlet Store. But if you tell us it’s brand-new and they are not, and we route it to our Main Store, it will need to be inspected, photographed, reviewed, repackaged, reshipped, received, and restocked, so there will be a reprocessing fee of 25 USD.
Dirt or mud? Not Okay! Please clean this off, or there will be a cleaning fee of 25 USD.
Scuffs? Not Okay! Please have these buffed out, or there will be a restoration fee of 50 USD.
Deep cuts or scratches? Never Okay! If you return shoes with permanent damage, there will be no refund. If you'd like, we can ship it back to you, but we’ll have to charge for postage.