Thank you for your honesty.

I'm sorry we let you down. We will provide a thoughtful response to your fair criticisms and concerns ASAP.

In the meantime, if there's anything more you'd like to add, so we can better understand your situation and how we could remedy it, just reply to any email you've received from us, or click here to leave a message.›

We don't just want to fix your specific pair; we want to make sure the issue doesn't happen again for anyone else.