Sorry about that! I understand it must be frustrating to have this happen to your shoes. Fortunately, it can be fixed.
If you have steady hands and a love for detailed work, you can attempt a repair yourself. Please watch these videos video for our recommended materials and method: Video 1 and Video 2
If you don't have steady hands and a love for detailed work, do NOT attempt the repair yourself. Instead, you can have it fixed at your local shoe repair. While you're there, show the cobbler Video 1 and Video 2 as a reference, but allow them to use their own professional judgment. We recommend you get a clean, condition, and shine as well! Your shoes will look better than new.
If you're still within our 365-day guarantee, we would be happy to reimburse you, for either the cobbler's repair, or for self-repair materials. Just send us a photo of the issue, and a photo of the receipt.