Sorry about that! I understand it must be frustrating to have this happen to your shoes. Fortunately, it can be fixed.
If you have steady hands and a love for detailed work, you can attempt a repair yourself. Please watch this video for our recommended materials and method.
If you don't have steady hands and a love for detailed work, do NOT attempt the repair yourself. Instead, you can have it fixed at your local shoe repair. While you're there, show the cobbler this video for our recommended materials and method as a reference, but allow them to use their own professional judgment. We recommend you get a clean, condition, and shine as well! Your shoes will look better than new.
If you're still within our 365-day guarantee, we would be happy to reimburse you, for either the cobbler's repair, or for self-repair materials. Just send us a photo of the issue, and a photo of the receipt.