Returns - International - Too Big
Note: US whole sizes are measured in length increments of 0.33 inches (8.47 mm), and width increments of 0.13 inches (3.3 mm). One size up = 0.33 inches (8.47 mm) longer, and 0.13 inches (3.3 mm) wider.
How Should My Shoes Fit?
The widest part of your feet should match with the widest part of your shoes, like the image below.
Easy Fix: Tongue Pads
If the toe box is fine but the back half is loose, you can try purchasing tongue pads to insert under the tongue. These can be found at supermarkets, department stores, shoe repair shops, and online. We’d be happy to reimburse you for this, just send us a photo of your receipt!
However, if the toe box is too loose, we should get you a smaller size.
Return Option A: Compare Side-by-Side
You can order another size, compare them side-by-side with your current pair, and decide which one fits best. Option A is quicker, but you'll have 2 outstanding charges on your credit card until one pair is returned.
Return Option B: Return Now, Refund and Reorder
You can return your original pair, and wait for your refund, before you order another size to try. Option B takes more time and runs the risk of the original pair fitting better. Option B is for customers who don’t want two outstanding charges on their credit card.
Instructions for ordering your replacement pair:
- Order your replacement on Carets.com, as you would normally.
We send out replacements for free, so use discount code INTL-EXCH and shipping will be $0.
(Important note: It might say “pre-order” for the SKU you want. We try to keep a few pairs on-hand for existing customers needing size exchanges, so we might be able to send you a replacement sooner than what it says, or even right away. If the current price is higher than what you paid at pre-order, REPLY to your order confirmation with your original order # and price paid. we'll refund the difference. We apologize in advance, but we can’t change the declared value or mark it as anything other than Merchandise because we don’t want your government banning us from doing business in your country.)
Instructions for returning your current pair.
1) Make sure shoes are CLEAN, like New
Unlike other shoe companies, we're okay with you wearing your shoes outside! Just make sure you clean off any dirt or mud before sending them back. Common courtesy, right?
If necessary, your local cobbler can make them good as new with a clean, condition, and shine.
- Wrinkles? Okay! It's practically unavoidable.
- Dirt or mud? Not Okay! Please clean this off, or there will be a cleaning fee of $25.
- Scuffs? Not Okay! Please have these buffed out, or there will be a restoration fee of $50.
- Deep cuts or scratches? Never Okay! If you return shoes with permanent damage, there will be no refund. We can send it back to you for the cost of shipping.
2) Pack the items for Return
Make sure the LEFT shoe tree goes into the LEFT shoe, and the RIGHT shoe tree goes into the RIGHT shoe. Switching the shoe trees can distort your shoes and forfeit your refund.
Send the returning pair of shoes to:
Name: Carets - EasyPost
Address 1:180 South 1140 West
Address 2: Suite 16A - Dock Door 15
Postal code: 84404
Since it’s a high-value package, insurance is recommended. Thank you.
Please allow 10 business days once the item is received to process your refund. Refunds will be made to the original payment method. You will receive an email confirming your refund.