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Shoes Too Small? (USA to Carets.com)

"Exchange" for bigger size.

Sorry for the fit issues! No worries, we're here to help with all the guidance and solutions we offer you.

How Do Dimensions Change From Size to Size?

US whole sizes are measured in length increments of 0.33 inches (8.47 mm), and width increments of 0.13 inches (3.3 mm). 

One size up = 0.33 inches (8.47 mm) longer, and 0.13 inches (3.3 mm) wider.

Return Option A: Compare Side-by-Side

You can order another size, compare them side-by-side with your current pair, and decide which one fits best.

Option A is quicker, but you'll have 2 outstanding charges on your credit card until one pair is returned.

Instructions:

  1. Order your replacement from our website https://carets.com.
  2. If the current price is higher than what you paid at pre-order, REPLY to your order confirmation with your original order # and price paid and we will refund you the difference.
  3. Compare your shoes side-by-side, and decide which fits best.
  4. Go to https://carets.com/a/returns to request a free return label.
  5. You’ll get a label via email. Follow the instructions.
  6. Once we get your shoes back, we’ll issue your refund within 2 weeks, and you’ll get an email.

Return Option B: Return Now, Refund and Reorder

You can return your original pair, and wait for your refund, before you order another size to try. 

Option B takes more time and runs the risk of the original pair fitting better. Option B is for customers who don’t want 2 outstanding charges on their credit card.

Instructions:

  1. Go to https://carets.com/a/returns to request a free return label.
  2. You’ll get a label via email. Follow the instructions.
  3. Once we get your shoes back, we’ll issue your refund within 2 weeks, and you’ll get an email. 
  4. Order your replacement from our website https://carets.com.
  5. If the current price is higher than what you paid at pre-order, REPLY to your order confirmation with your original order # and price paid and we will refund you the difference.

 

 

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