Shoes Too Small? (USA to

"Exchange" for bigger size.

Sorry for the fit issues! No worries, we're here to help with all the guidance and solutions we offer you.

How Do Dimensions Change From Size to Size?

US whole sizes are measured in length increments of 0.33 inches (8.47 mm), and width increments of 0.13 inches (3.3 mm). 

One size up = 0.33 inches (8.47 mm) longer, and 0.13 inches (3.3 mm) wider.

Request an Exchange


  1. Contact us with the chat box on the bottom-right
  2. Tell us your original order number, and the replacement Style-Color-Size you wish to compare against your original order.
  3. We will create a new free order and shipment for the replacement
  4. Carefully compare your shoes side-by-side, and decide which fits best.
  5. Go to to request a free return label, using the order number you're returning
  6. Select your refund method: Exchange
  7. You’ll get a prepaid return label via email. In order to avoid the 25 USD cleaning fee or 50 USD restoration fee, please follow the instructions carefully.


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