Shoes Too Big? (USA to Carets.com)

"Exchange" for smaller size.

Sorry for the fit issues! No worries, we're here to help with all the guidance and solutions we offer you.

How Should My Shoes Fit?

The widest part of your feet should match with the widest part of your shoes, like the image below.

There is an old rule that to check proper fit, you should be able to slide your index finger between your heel and the back of the shoe. This does not work for Carets, because we provide both the wide toe box of barefoot shoes and the aesthetic tip of dress shoes. Your foot should not be crammed to the front, but rather secured to the back, so that your toes can splay and wiggle in the front.

How Do Dimensions Change From Size to Size?

US whole sizes are measured in length increments of 0.33 inches (8.47 mm), and width increments of 0.13 inches (3.3 mm). 

One size up = 0.33 inches (8.47 mm) longer, and 0.13 inches (3.3 mm) wider.

Easy Fix: Tongue Pads

If your shoes are only loose at the middle and back, while fitting fine in the toe box, we can send you some tongue pads for $1. Note this option is not exclusive of the others. If the tongue pads don’t help, you can still return for a full refund. 

However, if the toe box is too loose, we should get you a smaller size. US whole sizes are measured in increments of 1/3 inch or 8.47 mm. One size down = 1/3 inch shorter. In this case, we have 2 options for you. 

Return Option A: Compare Side-by-Side

You can order another size, compare them side-by-side with your current pair, and decide which one fits best.

Option A is quicker, but you'll have 2 outstanding charges on your credit card until one pair is returned.

Instructions:

  1. Order your replacement from our website  https://carets.com.
  2. If the current price is higher than what you paid at pre-order, REPLY to your order confirmation with your original order # and price paid and we will refund you the difference.
  3. Compare your shoes side-by-side, and decide which fits best.
  4. Go to https://carets.com/a/returns to request a free return label.
  5. You’ll get a label via email. Follow the instructions.
  6. Once we get your shoes back, we’ll issue your refund within 2 weeks, and you’ll get an email.

Return Option B: Return Now, Refund and Reorder

You can return your original pair, and wait for your refund, before you order another size to try. 

Option B takes more time and runs the risk of the original pair fitting better. Option B is for customers who don’t want 2 outstanding charges on their credit card.

Instructions:

  1. Go to https://carets.com/a/returns to request a free return label.
  2. You’ll get a label via email. Follow the instructions.
  3. Once we get your shoes back, we’ll issue your refund within 2 weeks, and you’ll get an email. 
  4. Order your replacement from our website  https://carets.com.
  5. If the current price is higher than what you paid at pre-order, REPLY to your order confirmation with your original order # and price paid and we will refund you the difference.

Leave a comment

Name .
.
Message .

Please note, comments must be approved before they are published