Return Instructions? (International to Carets.com)

1) Make sure shoes are CLEAN, Like New.

Unlike other shoe companies, we're okay with you wearing your shoes outside! Just make sure you clean off any dirt or mud before sending them back. Common courtesy, right? =)

If necessary, your local cobbler can make them good as new with a clean, condition, and shine.

  • Wrinkles? Okay! It's practically unavoidable.
  • Dirt or mud? NOT Okay! Please clean this off, or there will be a cleaning fee of $25.
  • Scuffs? NOT Okay! Please have these buffed out, or there will be a restoration fee of $50.
  • Deep cuts or scratches? NEVER Okay! If you return shoes with permanent damage, there will be no refund. We can send them back to you for free. 

2) Pack the items for Return:

Include the original packing slip, or a slip of paper with your order number, so we can identify the return, and refund your money.

Make sure the LEFT shoe tree goes into the LEFT shoe, and the RIGHT shoe tree goes into the RIGHT shoe. Switching the shoe trees will distort your shoes and incur a damage fee of $50.

3) Return Address

If your shoes are still in Brand-New condition, send them to:

Name: Hunter & Fuchsia LLC
Address 1: 11984 Rancho Bernardo Rd
Address 2: Unit I (as in India)
City: San Diego
State: CA
Postal code: 92128
Tel: +1-626-709-6862
Email: care@carets.com

If your shoes are not Brand-New, that's okay! You will still get a full refund if you follow these instructions. We just ask you to help us send them straight to our Outlet Store instead:

Name: Hunter & Fuchsia LLC
Address 1: 11984 Rancho Bernardo Rd
Address 2: Unit I (as in India)
City: San Diego
State: CA
Postal code: 92128
Tel: +1-626-709-6862
Email: care@carets.com

4) Protect your return

Carets takes responsibility for carrier mistakes when we ship to you, but not for returns when you ship to us. 

At the very least, you'll want to take a photo of your receipt and/or label, to save the tracking number.

Since it’s a high-value package, consider insuring your return.

5) Refund

Please allow 10 business days once the item is received to process your refund. Refunds will be made to the original payment method. You will receive an email confirming your refund. 

Thank You!

 

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